Terms

Dear esteemed guest, please kindly go through the following Rules and Regulations.

1. Guest must fill the guest form at the reception before check in. please be rest assured that all personal information are treated confidential.
2. All payment must be completed at the reception and guest should endeavour to collect receipt of payment before checking into the apartment.
3. All bank transfer must be done into the company’s accounts provided at the reception. Transfer of cash to any individual personal account is prohibited.
4. Guest check in time is 2:00pm while check out time is 12:00pm the next day.
5. Failure to check out by 12:00 pm will result in an additional fee for extending the stay. A charge for the extension until 4:00pm amount to 50% of the actual room rate and after 4:00pm the guest will be charged actual room rate.
6. Every Guest must provide a valid government issued I.D card at the reception before check in. No guest will be checked into the facility without presenting any form of government issued I.D card. This is to ensure guest safety as well as management safety.
7. Parties are not allowed in the apartment
8. Guests are required to Fill and sign the caution fee booklet issued by the receptionist.
9. Caution fee agreement is a refundable deposit 50% of the actual room rate that cover for any damage or loss of facility property. And in a case where the loss or damage is higher than amount deposited, an extra charge of equivalent item value will be paid
10. Any need for Extension of stay by guest, should be communicated to the receptionist or manager before 12:00 pm noon, to avoid conflict on room reservation.
11. Smoking of cigarette or any form of hard substance in the room, corridor, staircase, gym and reception hall is prohibited, violation of any of the above listed will lead to immediate check out from the apartment with no refund.
12. Guests are advised to handle all facility at their disposal with care as any loss or damage to company’s properties shall be deducted from the initial caution fee deposited.
13. When expecting a visitor, it is very important that the front desk receptionist is informed before the arrival of the visitor for safety and confidentiality reasons.
14. If a guest is going out or checking out of the apartment leaving some person(s) in the room, it is required that the guest wait at the reception while the receptionist calls to confirm the wellbeing of the person in room.
15. If a guest visitor is stepping out while the guest is inside the room, the receptionist must call the guest for confirmation before letting the visitor out of the premises.
16. As a guest of these apartment, you are not allowed to hand over room to third persons, even if the period for which the room was paid for has not expired.
17. Guest should notify the receptionist immediately upon noticing any damage in the room.
18. We may not accept a Guest who grossly violated the company’s rules and regulation during the last stay by causing damage to the facilities, employees and in other ways violated the comfort and peace of other guest, and hotel functionality.
19. Conduct of guests and persons using the service of these apartment should not disturb the peace and stay of other guests.
20. Guest are expected to check whether their door is properly locked when leaving the room. Loss of a room key/card is subject to an extra charge.
21. Only 4 adults is allowed in one bedroom apartment and 6 adult in two bedroom apartment,

Extra mattress can be provided with an extra charge of 10,000 per day

1. Guests who left personal belonging while leaving the apartment will be contacted and such belongings will be stowed in the store for safekeeping. And if the guest could not be contacted such belonging will be stored in the facility store for a maximum of 31 days after which we will not be liable for any loss.
2. Elite fort apartment reserve the right to cancel guest reservation or check out any guest